Case Study – State of Utah Contract

Overview

The State of Utah awarded StarX Global LLC a statewide contract to provide In-Person and Remote Interpretation Services for government agencies, educational institutions, and healthcare organizations. This contract ensures equitable language access for Limited English Proficient (LEP) populations across Utah.

Scope of Work

In-Person Interpretation – Certified interpreters deployed statewide for scheduled sessions.
Video Remote Interpretation (VRI) – 24/7/365 access to 300+ languages, including ASL.
Over-the-Phone Interpretation (OPI) – Rapid connection to interpreters in under 30 seconds.
Document Translation – Official documents, forms, and public-facing materials in 100+ languages.

Key Outcomes

✅ Increased Access: Thousands of LEP individuals served annually across state agencies and schools.

✅ Compliance: All services delivered in accordance with ADA, Title VI, and HIPAA standards.

✅ Efficiency: Average connection time for remote interpretation: <30 seconds.

✅ Cost Savings: Competitive rates achieved through statewide contract and Sourcewell pricing alignment.

Client Feedback

“StarX Global LLC has been a reliable partner in ensuring equitable language access across Utah’s diverse communities. Their rapid response and professional interpreter network have significantly improved service delivery.” – Utah State Agency Representative